Contact us 24 / 7 : Paris : +33 1 53 20 01 04 - Geneva : +41 22 788 4858

In accordance with the "Data Processing" act no. 78-17 of 6 January 1978, the information concerning you is intended for the company Goodwill, the data controller.

Goodwill
7-9 Rue de la Félicité
75017 PARIS - FRANCE
Tel 33 (0)1 53 20 01 04 - Fax 33 (0)1 53 20 07 06
SAS with capital of 150 000 € - RCS PARIS B 418 775 694

Intra-Community VAT number : FR 15 418775094

You have a right to access, rectify and delete data concerning you. You may exercise it by sending an e-mail to the following e-mail address: dpo@goodwill.fr

By connecting to this website published and posted by Goodwill, you have access to content protected by law, including the provisions of the Intellectual Property Code.

The publisher allows only strictly personal use of the data, information or content that you access, limited to a temporary recording on your computer for display on a single screen, as well as reproduction, in a single copy, for a backup or hard copy.

Any other use is subject to our express prior authorisation. By continuing to visit to our site, you agree to abide by the above restrictions.

Reproduction and distribution rights are reserved for the company Goodwill, which is solely responsible for the content of these pages.

The information on this site is provided free of charge and as a service to the public. Although every care has been taken to ensure the veracity of the information posted on line, it does not constitute a contractual document and cannot be used as grounds for legal action.


Privacy and data protection policy


GOODWILL manages your personal data collected on the site goodwill.fr (the "Site"), as well as on the other sites (the "Services") of subsidiary companies involved in business aviation and / or travel. GOODWILL makes every effort to protect your privacy while accessing the Services or the Applications. By using the GOODWILL Services you agree to our privacy policy regarding the processing of your personal data.

THE DATA COLLECTED:

Data that you voluntarily submit to us online or off-line at events, a charter or a trip and when you use the Services.

On these occasions, GOODWILL collects your personal data such as your surname, first name, e-mail address, date of birth, travel companions and passport number, this list not being exhaustive. By phone, e-mail and when paying for a charter service, you send us information about your credit card. In this context, we may record your bank details to facilitate future transactions. On social networks, by subscribing to our pages you expressly agree to become a member of the GOODWILL community.

Minors

The services offered by GOODWILL are not generally intended for use by minors without permission from their parents or legal guardian. If a minor makes a request whose purpose is to provide a charter and on thereby submits personal information, then access to these data is the responsibility of the legal representative.

Your browsing data

When you browse the Services or Apps, GOODWILL collects information related to your browsing session. In this way, your browsing and search paths are recorded by GOODWILL. This browsing is associated with the equipment you used to access the Services. Cookies are used by GOODWILL and the Services to store and access information (see Cookie Policy section).

What do we do with your data?

Personal data collected about you is processed and used in the context of:

Processing your charter or booking Services

When you have placed an order on the Site, an Application or the Services, the personal data necessary for the smooth running of the service may be forwarded to GOODWILL service providers. This data is also processed for the purposes of monitoring customer relationships as well as GOODWILL's accounting requirements.

Administrative and commercial communications relating to the Services

• Emails related to your flight: confirmation of flight, dispatch of flight documents, satisfaction questionnaire.

• GOODWILL newsletter which GOODWILL gives you the choice to unsubscribe from.

• Promotional emails that may be related to the way you use the Services.

• Personalised emails

To optimise your browsing experience, GOODWILL may implement an automatic connection linked to your member account from the aforementioned correspondences.

SHARING YOUR DATA

Suppliers and service providers may require data exclusively for the proper performance of the service. This is mostly data related to your identity. Since GOODWILL's suppliers are not exclusively located in the European Union, your data may be shared anywhere in the world. GOODWILL, however, takes every precaution to ensure that your data is not misused when it enters into contracts with its suppliers.

GOODWILL collaborates with its partner companies whose capital it shares and whose activities are dedicated to luxury travel and chartering. A message may be sent to you from these subsidiary companies within the framework of an even more specialised communication

These communications may be managed by third-party companies or advertising agencies that collect and process your data. These service providers are contractually committed not to depart from the legal framework on the protection of personal data.

Your email address and / or information about your registration may be sent to them for marketing purposes if you have expressly agreed to receive offers from our partners. GOODWILL ensures that an unsubscribe link will be present on all communications from its partners, to give you the freedom to stop receiving messages at any time.

HOW LONG IS YOUR DATA KEPT FOR?

The personal data that you submit to us relating to your member account, your bookings and your browsing data is kept for a period of 10 years from your last activity on the Site or the end date of your last trip.

COOKIES POLICY

GOODWILL's cookies policy informs you about the functioning and purpose of the cookies used by GOODWILL and tells you how to manage your options concerning these cookies.

What is a cookie?

A cookie is a piece of data that is stored on a computer, tablet or mobile device when you browse the Internet, and allows the website to recognise your browser. They are mainly used to remember your choices and preferences. They do not cause any damage to your device. They make it possible, for example, to personalise the content you consult. You obviously have the option to disable or prevent the placement of these cookies (see the "help" section of your Internet browser to set these functions).

When you visit GOODWILL Services, you authorise us, via a consent cookie, to retrieve data about your browsing. This data is then used to give you offers more suited to your needs whether on the site (s) or in promotional emails. These cookies may be recorded by GOODWILL or third party providers for their measurement tools and campaigns. The information from these cookies may be kept for up to 10 years. As a reminder, you may delete your cookies at any time (consult the "help" section of your Internet browser to set these functions). Note: if you choose to refuse certain cookies, you will not be able to use certain features of our site. Likewise, if you refuse certain advertising cookies, this does not mean that you will no longer see online advertisements. This will simply result in the presence of advertisements that will no longer be based on your preferences and user behaviour, meaning they are less relevant to you.

The types of cookies that GOODWILL uses

Technical cookies are essential to ensure the proper functioning of our service. Functional cookies allow you to save your preferences. They allow us to improve the content we send you.

Analytical cookies are necessary to observe how you use and navigate the site. The data we collect primarily includes the pages you visit, open and leave, the type of browser and media you use, as well as information such as the number of clicks you make. This data is anonymous and does not reveal your identity.

Advertising cookies display GOODWILL or third-party advertisements on other sites. This is called "retargeting ". It is based on the browsing information collected and filters used during your searches on our site.

MANAGING YOUR COOKIE OPTIONS

You can allow or refuse the recording of cookies on your device using the settings of your Internet browser software. The configuration of these settings varies by browser. You can usually find detailed instructions in the Help menu of your browser or by following the links below:

• For Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

• For Safari™ : http://support.apple.com/kb/PH5042

• ForChrome™ : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

• For Firefox™ : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

• For Opera™ : http://help.opera.com/Windows/10.20/fr/cookies.html

You can also manage your choices through the Youronlinechoices website, offered by digital advertising professionals that are part of the European Digital Advertising Alliance (EDAA) and managed in France by the Interactive Advertising Bureau (IAB) France: http://www.youronlinechoices.com/fr/controler-ses-cookies/

HOW YOUR DATA IS PROTECTED

GOODWILL implements all technical and organisational measures necessary to protect the personal data we hold against any access, modification, destruction or disclosure.

• Our internal computer network, our servers and the Site are subject to technical measures that allow us to guarantee the highest level of security of your personal data.

• Access to your personal data is strictly reserved for employees and contractors of GOODWILL, solely for the purposes of the necessary processing to which you have given your consent.

ACCESSING YOUR DATA OR REQUESTING DELETION OF YOUR ACCOUNT

In accordance with General Data Protection Regulation No. 2016/679, you have the right to request access to your personal data, rectification or deletion thereof, to restrict processing and oppose the processing and portability of your data. You may request this by sending an email to our Data Protection Officer, 7-9 rue de la Félicité 75017 Paris or dpo@goodwill.fr.

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