Charter of principals

Several years ago GOODWILL created a 7-point charter that formalizes its quality and customer service guidelines:

1. AVAILABILITY

Operations and sales personnel can be reached around the clock, every day of the year.

2. REACTIVITY

Rapid response time adapted to the urgency of your request (takeoff within the hour if needed!).

3. COMPETITIVENESS

The best market prices with access to a fleet of several thousand aircraft worldwide, thanks to a large database of referenced airlines that are accredited by our insurer.

4. TRANSPARENCY

Making our work more transparent is our priority. Airline selection is based on objective criteria, and airline identities are communicated. No more secrets!

5. RELIABILITY

100% of missions are insured whereby a replacement aircraft is provided if needed, at no extra cost. Our financial strength is verifiable because of our ongoing commitment to publish out financial information each year.

6. SECURITY

All of our flights are operated by airlines having an Air Operator Certificate (AOC) and certified by the competent authorities in accordance with current legislation.

7. SERENITY

Additional liability insurance is systematically provided for each flight, covering our clients up to €10 million beyond what is covered by the airlines.